inquiry

BLACKISHGEAR / CUSTOMER SUPPORT

For gear selection and beyond.
Feel free to consult us.

We are happy to assist with questions about products, as well as inquiries regarding orders and post-delivery support.

01 / LINE

Consult via LINE with photos.

Whether you need help choosing a product, learning how to use it, or sharing the condition of an item, add our official account as a friend and send us a message in the chat.

Inquire via LINE →

02 / CONTACT FORM

Inquire via contact form.

If you prefer not to use LINE, please use the form at the bottom of the page. Let us know the product name and your inquiry.

Go to Inquiry Form ↓

01 / ORDER & PAYMENT

Orders & Payment

I want to know the available payment methods.

Available payment methods are displayed on the checkout screen when placing an order. If your preferred method is not listed, please contact us before finalizing your payment. For terms and conditions regarding installment payments or deferred payments, please check the guidance provided by each payment service.

I haven't received an order confirmation email.

Please check your spam folder and verify the email address used for the order. Additionally, please ensure your settings allow you to receive emails from info@blackishgear.com. If you still cannot find it, please contact us with your name, the email address used for the order, and the order date.

I want to change the email address used for my order.

Please contact us with your name, order number, and both the current and new email addresses.

02 / DELIVERY

Shipping & Reservations

I want to know about shipping costs.

Shipping is free within Japan, with the exception of certain regions. Shipping costs to Okinawa and international destinations vary by product. Please check the shipping fee displayed on the checkout screen before confirming your order.

When will my item be shipped?

In-stock items are typically shipped within 1–4 business days after payment confirmation (excluding Okinawa, remote islands, and international destinations). Reserved items are shipped once they arrive in stock; please check the expected shipping date on the respective product page.
You can track the delivery status using the tracking number in the shipping notification email. The time taken from dispatch to arrival depends on the destination and other factors.

I want to order in-stock items and reserved items together.

If you place an order for both, they will be shipped together once all items are in stock. If you wish to receive the in-stock items sooner, please place separate orders.

I want to change my shipping address.

Please contact us as soon as possible with your name, order number, email address used for the order, and your new zip code and address. Please note that changes may not be possible depending on the shipping status. Once shipped, please check your tracking number and contact the courier directly.

I missed the delivery.

Please arrange for redelivery with the courier using the missed delivery slip or tracking information. Please check the courier's guidelines for the holding period. If the package has already been returned to us, please contact us with your order number. Please note that the customer is responsible for the cost of re-shipping.

03 / AFTER PURCHASE

Defects, Returns, & Cancellations

My item is defective or I received the wrong item.

Please contact us with your name, order number, product name, and the nature of the issue. If using LINE, please also send photos showing the overall product and the specific issue. For conditions regarding returns and exchanges, please refer to our Refund Policy.

I want to discuss a cancellation, return, or exchange.

Please refer to our Refund Policy for terms and conditions regarding cancellations of reserved items. When contacting us, please provide your name, order number, and your request.

I want to know when I will receive my refund.

Please check our Refund Policy for information on refunds. The actual timing of the reflection on your statement depends on your payment method. For individual processing status, please contact us with your order number.

04 / PRODUCT HELP

Product Selection & Usage

I want to confirm sizes, included accessories, and usage.

Please check the "Product Specifications," "Contents," "Precautions," and usage instructions on each product page. If you cannot find what you are looking for, please let us know the product name and your question.
Search our product list →

I want to discuss compatibility with other brands.

Please provide our product name along with the manufacturer, model number, and dimensions of the product you wish to combine it with. You can also send photos via LINE. Please note that we may not be able to confirm compatibility for all combinations.

I want to inquire about a previously purchased item or parts.

Even for products not currently listed, please contact us with the product name, date of purchase, and order number (if known). We will guide you regarding the availability of parts and repair options after verifying the item and situation.

Please provide the following when contacting us:

  • Pre-purchase inquiries: Product name and questions.
  • Order inquiries: Name, order number, and the email address used for the order.
  • Defect inquiries: Product name, the issue, and photos of the affected area (can be sent via LINE).

If you do not know your order number, please provide as much information as possible, such as the order date.

CONTACT FORM

Inquiry Form

Please enter your details in the form below. If you wish to attach photos, please use LINE instead.

Please enter an email address where you can receive replies. If you do not receive an email, please check your spam folder and your email reception settings.