■ Launched paid warranty service "proteger"
We have started offering a paid warranty service "proteger" that you can subscribe to when purchasing BlackishGear products.
Until now, we have guaranteed initial defects for 30 days, but we have received feedback from customers that they are worried about failures when used for a long time, so we have decided to introduce a paid warranty service!
This allows you to purchase and use our products with peace of mind.
■ If a defect occurs, it can be replaced free of charge.
After subscribing to the paid warranty service, if a defect occurs in the target product during the warranty period, we will replace it with a replacement product free of charge.
*If a replacement product cannot be prepared, a refund will be provided.
Click here for paid warranty application conditions
Click here for the paid warranty service "proteger"
* Paid warranty service "proteger" is a service provided by Kiva Co., Ltd.
■ You can join just by adding the product and warranty plan to the cart and purchasing them together.
Subscription to the paid warranty service "proteger" is easy.
Select "1 year warranty" or "2 year warranty" displayed at the top of the purchase button on the product page, add it to the cart together with the product, and purchase to complete the subscription.
*Warranty selection items are not displayed for products that are not covered by the paid warranty service.
When you purchase a paid warranty service, you will receive an email from proteger with a "warranty number".
Please keep the "Guarantee Number" in a safe place as it will be required when receiving the warranty.
■ You can easily apply for a warranty 24 hours a day via chat.
If you want to receive a warranty, you can apply for it 24 hours a day through the dedicated chat of the paid warranty service "proteger".
Click here for warranty claim
*From here on, it will be the interaction between the customer and Kiva. BlackishGear cannot process warranty claims, so please be sure to use the dedicated chat above.
By subscribing to the paid warranty service, you can be free from the worry of failure and enjoy the black camp life with peace of mind!
Please consider joining when you purchase BlackishGear products!
